Adobe is changing a lot about their upgrade policy with the release of Adobe Creative Suite 6 and we’re getting questions about what can be upgraded and how to actually get the free upgrade to CS6. So we thought we’d answer some of those questions for you…
Question: Can I upgrade to CS6?
Owners of a CS5 or CS5.5 suite edition qualify for upgrade pricing to a CS6 suite edition. Owners of an individual CS5 or CS5.5 product qualify for upgrade pricing to the same product but not to a suite edition. Any version earlier than CS5 will not be eligible for upgrade pricing.
Owners of CS3 or CS4 individual products and suite editions will receive temporary upgrade pricing to CS6 until December 31, 2012. After that date, only owners of CS5 or CS5.5 products will qualify for upgrade pricing to CS6.
Owners of CS2 have one last chance if they purchase CS5 from a reseller in the next 30 days (to receive a free upgrade to CS6).
Question: I just bought CS5 (CS5.5) – Do I qualify for a free upgrade?
If you purchased through Adobe.com on or after March 26, 2012, you are qualified to receive an upgrade to the equivalent Creative Suite 6 version of your product at no additional cost when CS6 ships. A one-time coupon will be sent to the email address associated with your order approximately 10 days after CS6 becomes publicly available.
If you purchased an eligible Adobe Creative Suite 5.5 or a Creative Suite 5.5 component through an Adobe authorized reseller on or after March 26, 2012, you are qualified to receive an upgrade to an equivalent Creative Suite 6 version of your product at no additional cost when CS6 ships. Details and instructions for submitting your claim.
How do I claim my free upgrade?
After Creative Suite 6 ships, visit www.adobe.com/go/pa. Follow the instructions and sign in with your Adobe ID. If you don’t have an account with Adobe, you’ll be prompted to create one. You’ll then complete an online form, requiring you to provide your Creative Suite 5.5 serial number and a scanned copy of your receipt.
When will I receive my free upgrade?
Once you submit all your proofs of purchase, please allow Adobe 7 days to process your request.
Do I have to pay for shipping?
In North America, your free upgrade to CS6 will be available via electronic download from adobe.com per instructions you’ll receive by email.
Additional Info: Upgrade policy after product announcement
Please Note: This upgrade policy is in line with our 30-day return policy - which is in line or better than most retailers in terms of returns, refunds and price matching guarantees.